StreamFoundry and IBM Tivoli collaborated to build ITSM for System zTM, a web and wireless based service desk management solution (i.e. change, incident, problem, configuration, asset) built around the reliability, scalability, security and performance of the System zTM. ITSM for System zTM centralizes service desk management and encourages web and mobile applications on the host. It takes the years of process and workflow know-how stored within an enterprises's core, and empowers it through web and mobile applications. The result is a much more flexible, adaptable service desk freed from the limitations of a distributed architecture and able to meet the demands of an ever-changing IT environment at a fraction of the cost to maintain and operate. This is the ITSM for System zTM approach.
To learn more about the solution, please click on the following links:
ITSM by IBM Tivoli:
ITSM for System z powered by Tivoli's InfoMan and CCMDB Tivoli's Information Management for z/OS
Web by StreamFoundry:
StreamFoundry is ITSM for System z
Mobility by Vaultus:
Documentation:
ITSM for System z: Brochure ITSM for System z: Whitepaper
Articles:
IBM's Mainstream Newsletter: Propelling incident management into the future
HDI's Support World: ITIL's influence on service desk apps
Press Release:
StreamFoundry inks reseller agreements with IBM Tivoli and Vaultus
Please feel free to contact IBM and Vaultus reseller, StreamFoundry with any questions at 800.220.5778 or inquiries@streamfoundry.com. We look forward to providing the ultimate IT Service Management solution for System z enterprises. Talk to you soon.
